Refund policy
Refunds and Returns
| Exchange Allowed | Defective or Damaged Items |
| Exchange Window | 30 days |
| Refund Method | Store Credit/ New Item |
| Credit Expiry | Never |
We cannot accept returns, refund or exchange any piercing jewellery for strict hygienic and safety reasons.
This policy is in place to protect the health and safety of all our customers.
Please ensure that the correct size is chosen and that the earrings will fit into your piercings before making a purchase as all our earrings are designed for cartilage piercings done with a 16G needle.
Our earrings WILL NOT FIT into piercings pierced with a gun (unless stated) and we cannot refund or accept returns in this case or in the case of purchases made of in incorrect size earring for your piercing. Please consult our size guides (*these are just a reference based on standard sizes for healed piercings) and/or your professional piercer when choosing rings and posts for cartilage jewellery as we cannot refund or exchange jewellery that is too small or too big for your piercing.
Shipping costs from online purchases are non-refundable.
Refund/ Exchange Policy
We have a 30-day exchange policy on manufacturer defects or order errors i.e items thats are damaged, defective or if you received the incorrect order, when received or within 30 days thereof, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, please send us a picture of the defective or damaged item and we will send you a discount code to the value of the earring or a replace the jewellery with a new one of the same earring.
You’ll also need the receipt or proof of purchase i.e. order number.
To start an exchange process for defective items, you can contact us at info@curashop.co.za.
You can always contact us for any exchange questions on defective/ damaged or incorrect items at info@curashop.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Cura products cannot be returned once dispatched for safety and hygiene reasons. All items are sterilised before leaving our warehouse.
Exchanges
The fastest way to ensure you get the right item/s is to return the item you have, and once the return is accepted, send us an email or WhatsApp with the new order.
Refunds
In the case of a refund requested for a defective item instead of an exchange. We will notify you once we’ve inspected your defective item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with store credit to the value of your full order Please remember it can take some time for your bank or credit card company to process the refund too.